
Systems Administration As a Service
Maximize the Value of Your Existing Systems
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Your systems are in place, but are they delivering their maximum value? Security systems offer endless functionality, yet many features often go unused. Whether it's undocumented use cases, evolving needs, or unfulfilled promises from sales teams, we are here to help.
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Since 2016, we have been providing professional, independent systems administration services to large corporations and universities. Our services include assessing existing systems, developing roadmaps and budgets, troubleshooting, resolving issues, and managing projects and system updates. We provide total ownership of your security systems, coordinating internally with key stakeholders and externally with your integrators and manufacturers.
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We take a proactive approach to security, continuously monitoring and evolving in the pursuit of excellence!
System Updates
From regular Windows patching to application and firmware updates, our team ensures your system is always operating smoothly, protected against cyber vulnerabilities, and has access to new features as they are released. We also provide continuous monitoring to quickly address any emerging issues and maintain optimal performance
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Service Ticket Management
Devices fail. Our team works proactively to identify and triage problematic devices. Security devices are complex and require specialized knowledge to manage effectively. After initial testing, we will open and manage service tickets with your integrator. From scheduling to site access, resolution, testing, and invoice approval, service tickets are professionally managed and tracked.
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Advanced Programming
From adding new devices to enabling features, running reports on demand, and setting up new sites, our team provides a single methodology for programming all your sites and systems, regardless of the integrator or location. Our comprehensive approach ensures seamless integration and optimal performance across all platforms
Metrics and Data
Your systems generate data, but are you putting it to good use? From alarms by door, type, and time of day, to device health, device age, and analytics, your security systems can provide deep insights into the day-to-day operations of your site. Using metrics, we can help you identify problematic devices, troubleshoot and resolve issues before they are reported.
Project Management
Everyone claims to manage projects, but we take it to the next level. Leveraging our intimate knowledge of your systems, standards, and operations, we manage projects with precision and dedication. Weekly meetings, project updates, schedules, budgets, and responsibility matrices are just the beginning. Your project reflects on us, and we take it extremely seriously.
Training
Training is often overlooked and only provided during implementation. We typically find that users absorb about 20% of their system training initially. In a year or two, that number drops to 10% or less. We provide detailed on-demand training to ensure you utilize over 80% of your system's features and functions. Additionally, we document all training sessions thoroughly, so you have a comprehensive reference guide available at all times